“You look at [virtualizing computers] and think, ‘Wow, it’s so easy to create these virtual machines and eliminate the need to buy a bunch of hardware,’” said Herleman, 45, MDC’s CIO for four years after working for technology research company Gartner as an enterprise architect for seven years. “Then you realize you have to deal with a whole new set of problems that come along with that. It can sometimes be worse than it was before you [virtualized machines].”

By Dennis Carter